![]() ![]() You should see the screen flashing briefly, which indicates the sysdiagnose has started gathering data.ī. Briefly press the following keys simultaneously to trigger a sysdiagnose from the Finder: Command + Option + Shift + Control + Period (.). Immediately after the export fails use sysdiagnose to create a detailed system report:Ī.⁉️ We need to figure out the exact steps to reproduce the issue to be able to understand out what is causing it. We very much need additional input with any hints and observations, especially if they confirm low battery / sleep / external monitor theories above: This goes in line with all three theories. □ The overall suspicion is that this has something to do with graphic processor being reconfigured and Gifox loosing touch with it. There are reports that this happens after connecting an external monitor. ![]() Some said that this happens when Mac awakes from sleep. Some users indicated that this happens when Mac runs on low battery. Unfortunately we don't know what's causing this and we can't reproduce the issue locally. Also make sure you use the latest version and consider helping us with details! □ TO FIX THIS: Restart the app, open editor (rollover the recording and press second button), press Done to re-export. If you want to help, please take a moment and provide the details that can help with nailing this down. We want this fixed as much as everyone else and kindly ask to not be an □ with "+1" and "me too" here. □ We're aware that this is happening and this is the top priority issue for us.
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